FAQ Category

FAQ

  • Q 13.What's your product warranty policy?

    A A: We guarantee the product is qualified when consumer receive it. If there's any question, please contact with us with detail information (picture, batch code, etc), we will solve the problem for you quickly.
  • Q 12.What is your main market?

    A A: We have partners all over the world.
  • Q 11.How to protect our legal rights?

    A A: Sing NDA.
  • Q 10.What is your delivery time?

    A A: 50~90 days
  • Q 9.Certificates for factory.

    A A: ICTI, BSCI, SMETA, CQC, ISO, etc.
  • Q 8.Does the material environmental? Can you supply FSC material?

    A A: The raw materials we use are Non-toxic, we use water based lacquer. FSC material is available.
  • Q 7.Can your products pass safety tests?

    A A: Our products comply with regulations globally, like EU/ASTM/ASNZS/SOR, etc.
  • Q 6.What is your MOQ for OEM/ODM products?

    A A: 2000 per item.
  • Q 5.How long is the sample time?

    A A: Appr 7~15 days.
  • Q 4.Do you offer sample service?

    A A: We supply samples of ready design and customized design.
  • Q 3.Can you make OEM/ODM?

    A A: Yes.
  • Q 2.What's your payment term?

    A
    A: 30% deposit before production and 70% balance against copy of B/L;
    100% irrevocable LC at sight;Western Union;
  • Q 1. What's your trade term?

    A A: EXW, FOB, CNF, CIF

Hape

As one of the most enthusiastic players in the global toy industry, Peter Handstein established his toy empire - Hape Holding AG - in Germany in 1986...

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 Email:HapeEC@happy-puzzle.com

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